I accept PayPal and Credit Cards   In order to accommodate various needs, and provide more flexibility for my clients, I offer a couple of payment options to my customers.  I offer a flat rate , or an hourly rate, depending on your particular situation, and a few suggestions to help you decide which option is to your advantage.(I have seen some people advertising a flat rate, one size fits all, payment plan, and this does not always work out to the advantage of the client.  
(See the foot note to find out the reason.)
OPTIONS:
Flat Rate:  If you are able to drop the drop off the computer to my location in Hayward, (near Soto Rd. and Jackson St., 94544 zip code), I can give you a flat rate estimate after diagnosing the problem. I will give you the cost of labor and parts to complete the job. I charge $30.00 for diagnosis, which will be applied to the total cost of repairs.  This option can be less expensive if the problem requires reinstalling the operating system, reformatting etc., because these things require time and by working on several computers simultaneously I can keep my costs down. A networking problem requires me to go to your location however.
Business Hourly Rate: My hourly rate is $50.00 per hour.  
Home Hourly Rate: My hourly rate is $40.00 per hour if paid by check, or $35.00 per hour if paid with cash. If the job requires me to come to your house to solve a network problem, or teach you how to use or maintain your computer this is the best option. If you are somewhat flexible in your appointment times, I can help you keep the cost to a minimum because I am able to schedule several appointments in the same area on the same day to save on transportation. If you want me to come out for a single hour and are unable to be flexible than I have to charge a reasonable amount for my travel.  
Let's Talk Rate: Sometimes a customer may want to drop off a computer for repair and then have me set it up at his/her home, or have a large project requiring different payment considerations.  Give me a call and let's talk!  I'm sure that you will find me fair, flexible and a great value.
Other Notes: I have found that some customers are missing their system restore, or O.E.M.  disks.  If your computer requires reinstalling the operating system and you do not have the disks there is a problem.  I am happy to help customers purchase software for their computers, but I can not replace a missing operating system for free.  I will not break the law by installing unlicensed operating systems-so please don't ask.  Also, I will not recover passwords for notebooks or computers unless I am convinced that you are the rightful owner.
I accept checks, Paypal, checks, and of course cash.You can pay me with a credit card by using PayPal.  Find out more about PayPal by clicking on the following link    .What is PayPal?
To pay for 1 hour of computer assistance or $35.00, use the following link.
Call Laura Watson at: (510) 315-2358
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OEM Disks: 
Original Equipment Manufacturer disks usually come with your computer and say something like "system restore", or "operating system cd" There are some exceptions such as HP & Compaq Desktops which for some reason have not been providing these disks to customers in spite of customer complaints,   (IBM also).  These disks also provide the necessary drivers.  There will be an additional charge for finding drivers, because there are no OEM disks.
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Why isn't a flat fee the always the best?
If someone claims to fix any computer problem for fifty dollars except for parts, they are likely to replace the part with a new one without attempting a repair.  It's easy to fix any computer problem if you simply throw in a new part, however sometimes the part is much more expensive then the cost or a repair. For instance: a customer has a problem where the monitor screen goes dark and the technician traces the problem to the graphics card or drivers.  The flat-rate technician simply throws in a new graphics card with a price of $60.00 (this is a low priced graphic card) and then charges his $50.00 labor fee.  The customer now pays a total of $110.00 plus having to disassemble and drop off the computer. The flexible technician, charging $35.00 per hour spends 2 hours discovering that that the graphics card's fan was dirty and over heating, and cleans the fan solving the problem.  The customer now pays $70.00 and didn't even have to drop the computer off. Why would the flat-rate technician take the time to actually diagnose the problem when its much easier to plug and chug.  I don't blame the flat-rate technician however, because diagnosing is part science and art and requires talent.  Back to Top
 

 
Greater Bay Computer